HP DeskJet 5650 Color Inkjet Printer

Manufacturer:	Hewlett Packard
List price:	~~$159.99~~
Our price:	that is 100% off!

HP DeskJet 5650 Color Inkjet Printer

Average rating: Stars

terrible printer

Lots of problems installing (Windows 2000 Pro) - eventually paid for an in-home service call. Technician managed to get it to work, but could not get it (HP software) from trying to reload each and every time the computer started.

Noisy - clangs and bangs. Slow. Eats lots of ink. Poor quality photos - lines visible, bad color.

Finally gave up, and have bought a Canon. Love it! Staying away from HP now (have tried other products in past, very disappointed with every one).

HP DeskJet 5650 Color Inkjet Printer - Hewlett Packard

What next?

About 1-1/2 years ago my not-so-old Epson stylus stopped printing, clogged inkheads=garbage.

So, I purchased an HP printer, which began giving me problems within the first three weeks. I contacted HP tech for help, but alas, after hours of trying this and that (you know the drill) it was determined that I needed to return my printer to Best Buy, a mere five miles from my house. I still had a week for a simple exchange...but NOOOOO, the man (from another country, probably India) insisted that they didn't want me to go through the trouble! Please let us send you a replacement via ups. I thought that was silly but he insisted. I told him that I could exchange this printer in less than an hour, but I caved and allowed him to send it to me

I did have another printer I could use in the meantime (my ancient Canon...it's still ticking after seven years...) so it was no huge deal.

About one week later, UPS drops an HP box off on my porch.
The first thing that I notice is that it has a large sticker on it that says, "REFURBISHED IN MEXICO"

My thoughts were "WHAT THE ****!" REFURBISHED?

I refused the package (never opened it) and UPS picked it up a few days later.

I contacted HP and spoke to a rep who kept insisting that it was a good as new. (scripting, scripting, AAARGH!) I DIDN'T WANT as GOOD as NEW! I wanted NEW since that was what I had!! I was not happy and went in circles with them, reminding them that it was over the 30 days now in which I could have EASILY exchanged my HP at Best Buy. I was hugely insulted and felt very deceived.

I went to BB and explained the situation, giving them a copy of my online chat text with the rep. They were very cool about it and exchanged my printer for me, as a matter of fact I upgraded to an HP5650. In hindsight, I should have gone with another manufacturer altogether.

I contacted HP again and spoke to some higher up rep about this situation...and mind you, I don't swear at people and was polite but assertive with my complaint to this woman...she was witch from the get-go...I told her that I thought the service was deceptive and I had to spend an awful lot of time on the phone, calling them, UPS, calling them again, and exchanging my unit because of what they had sent me. I could have simply exchanged the unit on the first day and it would have been done.

She said, "Well, what do you WANT from us?" very very curtly,
All I wanted was to be heard, have them admit their error and to have the two new ink cartridges that I was told to open(by their rep) for testing in my printer replaced. She finally agreed.

They sent me only one of the cartridges. Losers.

So, here I am with my HP5650, which has a history of being temperamental, getting hung up (turn it off, wait an hour, try again) but printed text and graphics very well otherwise.

Yesterday evening the carriage froze up. I could barely get the ink cartriges out, obviously, things are messed up. I can't get the ink cartridges back in because the whole set-up in the carriage area is stuck. I've got two expensive ink cartridges left and this thing is now a piece of garbage. We even resorted to pounding on it. I am weary.

Never again will HP and I be associated in any way.

Hewlett Packard - HP DeskJet 5650 Color Inkjet Printer

HP Has Missed the Quality Mark on This One

I have been an HP printer fan for 15+ years, both personally and professionally. Because my company has an HP standard printer selection, the 5650 was my only choice to replace an older HP 895CXI, which by the way, I LOVED. My initial 5650 had to be replaced as the IT folks experienced quality problems at setup. This 5650 is less than 4 months old, yet jams OFTEN, makes clunking noises, and I suspect it won't last but another few months, if I'm lucky.
I am so disappointed in HP over this printer, that I recently purchased 2 new printers for my home, both replacing old HP 800 series, and I purchased 2 Canons. Both have been working like a charm for 3 months.
Wake up HP - especially if you're making deals with corporations on low end models. We're the professionals who leave the corporate world and equipment and make purchases for our homes.

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