Sony VAIO VGN-S260 13.3" Notebook PC (Intel Pentium M Processor 735 (Centrino), 512 MB RAM, 60 GB Hard Drive, DVD/CD-RW Drive)

Manufacturer:	Sony CE
List price:	~~$1,899.99~~
Our price:	that is 100% off!

Sony VAIO VGN-S260 13.3" Notebook PC (Intel Pentium M Processor 735 (Centrino), 512 MB RAM, 60 GB Hard Drive, DVD/CD-RW Drive)

Average rating: Stars

Sony Customer Service and LCD Screen Nightmare

I was in LOVE with this computer until last week when my LCD screen had a small 1/4 in crack along the top edge. I called Sony immediately and was given a work order number and told that for a minimum cost of $790.00 they would fix my screen 2 -3 weeks. When I asked what the worst case scenario was (as if it wasn't bad enough) he told me that it could cost up to $1200 to replace the LCD screen.

I have NO IDEA how the LCD screen cracked and now it is 4 inches long and the ink has bled throughout the left side of the screen. If a computer that costs this much is SO fragile that the screen cracks out of the blue, then I would buy something else. I just got this computer 6 months ago and Sony said that they would not cover it.

There is a good chance that it will be more cost effective for me to buy a Dell than to have Sony fix this problem. By the way, the Sony rep said that these screens are fragile and they crack all the time. I don't know if that is true, but I know that I am frustrated with this piece of **ap computer right now and I don't want anyone else to go through this.

Sony VAIO VGN-S260 13.3" Notebook PC (Intel Pentium M Processor 735 (Centrino), 512 MB RAM, 60 GB Hard Drive, DVD/CD-RW Drive) - Sony CE

Beware of Booting-up problem

I bought a Sony Vaio VGN-S260 November 2004 at Amazon.com. The laptop was doing fine for a while and I loved the screen. Thing went bad 1.5 months ago when I started having problem booting up. I have to keep power on and off for 20 minutes each time I need to start my computer.

Try google for this problem on the web and you will find that mine is not an isolated occurence (the amount of posting related to this issue is amazing). Apparently, the same problem has existed in previous series of Vaio.

I have lost confindence in Sony's product quality (AND after-sale service quality)

No more Sony product for me......

Sony CE - Sony VAIO VGN-S260 13.3" Notebook PC (Intel Pentium M Processor 735 (Centrino), 512 MB RAM, 60 GB Hard Drive, DVD/CD-RW Drive)

A bit pricy but you will LOVE it...!

Nights after nights for the researches, I finally decided to go with Sony... The first thing that really attracts me was the xbrite screen, SO bright and very natural. It is true that there is no anti-reflective coating on the screen but as far as I have used it, I have no problem. I think problem will be when you use it with very bright light on your back (like sun light) or when you watch movie or play game with dark color tone shows on screen, that the reflection shows up strongly. Otherwise, for normal Windows users like me, it is hard to say reflection is a problem.

It is lighter and thinner than all the laptops I have ever used. I hardly notice heat after hours of usage. Battery life last for about 4 hours (without using CD) - I tried to set the power management but still can't reach 5 hours as spec.

But one thing that bothers me is a plastic cover on the ports. There is a little lock on two sides of each piece of plastic. I feel like this lock will crack sooner or later if you use USB port all the time (well, you can't avoid this if you use mouse). If it really cracks, the cover plastic won't fit in its lock anymore and it will just keep falling off...

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