TaxCut 2004 Deluxe

Manufacturer:	H&R Block
Release date:	23 November, 2004

TaxCut 2004 Deluxe

Average rating: Stars

I'll never use TaxCut again!

What terrible customer service! Here's a brief description of what happened to me.

TaxCut said the State of Maryland would deduct my taxes owed from my SAVINGS account - then, around the middle of MAY - I get a letter from the state saying they only deduct from CHECKING accounts - along with a fine and penalty. So, I look and that fact is on their web site! Silly me - I trusted TaxCut. When I present this in a claim to the company they reply that it's not a processing error or an arithmetic error, so my claim is denied. How odd. Even a simple man like me can see that, in fact that's not even the issue! It's a FACTUAL error, an INFORMATIONAL error. DID ANYONE THERE BOTHER TO READ MY CLAIM? Any company that treats its customers that way will certainly not get any more of my business.

TaxCut 2004 Deluxe - H&R Block

Problems with TaxCut

I have been using taxcut for 6 years. This year it dropped one of my deductions. The child was listed in the interview and appeared to be included, but was not submitted in the e-filing. This is pathetic. NEVER USE THIS PRODUCT.

H&R Block - TaxCut 2004 Deluxe

I will never use Tax Cut again

A new addition to this year's version (when filing electronically), allows H&R Block's bank (HSBC Bank) to check your social security number with other select banks to see if you have defaulted on any loans. If you are due for a refund, they will use the refund to pay off the debt and give you the balance. I didn't see any problem with this since I have not defaulted on anything in my life. However, Bank One advised HSBC that there was an overdue loan (from 1992!) with my social security number. Since the loan did not have my name or address, Bank One's response was that it must be identity theft (I believe Bank One made a data entry error - God knows they probably can't locate the paperwork for a loan that's 13 years old). In order to prove the loan is not mine, I had to send Bank One my social security card, birth certificate, marriage certificate, tax return, and a letter from the Social Security Administration. I had to put out a fraud alert with the Social Security Administration and the 3 credit bureaus. In addition, I had to file a report with the Federal Trade Commission and the police. I am still waiting for Bank One to correct their records so I can get my refund back! Next step - lawyer!
If you must use Tax Cut - DO NOT FILE ELECTRONICALLY! Print your return and mail it in!